Customer service? I doubt…


So on my way to work today, I boarded a tro tro and the fare was 0.40Ghp.I gave the mate a GHc20 note not to punish him,I didn’t have anything smaller. When the mate saw the money, he asked if I had something smaller, I said no,all of a sudden, he got very angry and started insulting me. I was in shock! He asked me where he was going to get change. WHAT?! how was I supposed to know that? I was surprised,not because of the insults (its not necessary trading insults with mates, most of them are as frustrated as the smell of their shirts ) but because the mate was angry I didn’t have change! Then it occurred to me that most Ghanaian businesses (yes,tro tro too is a business >.>) have no respect for their customers, none at all.

Most businesses in Ghana offer haphazard services. Their philosophy is simple: This is what they offer, take it or leave it. In other countries,businesses go great lengths to make sure their customers are satisfied. In Ghana,even the phrase, ” The customer is always right” is unheard of. Ours is “If the customer doesn’t like the services being offered, then remember to close the door behind you”. Look at ECG (Electricity comes and goes Electricity Company of Ghana) for instance, its true its government owned and they are not a profit making organization, but we are paying and once we are paying,I believe we should receive better services.But no, they have decided to turn our homes into discos with 5 minutes lights off. I mean, if we wanted disco lights, we would have bought and installed them in our homes. They won’t even announce and tell us the reason they are putting the lights off.

Telephone and telecommunication companies?I need a whole book to write about them.They charge us ridiculous prices and offer terrible services. I even assumed that when they become more in the country, the competition would make them reduce prices and offer better services, well, I deceived myself. Its the same old thing, they keep organizing those text and win competitions and spamming us  which even adds insult to injury.

As for banks, you need patience from heaven to deal with them, especially Ghana Commercial Bank, Its like they are doing us a favor by running the bank. The tellers are always frowning and you can wait in line for eternity just to get served(We serve you better indeed!). No wonder the foreigners who have opened banks here are getting more customers. They also have issues, but as compared to the local ones, they are the lesser of two evils.

Well, I ended up not paying for the ride, because honestly, its not my job to look for change and the mate could have been nicer.

A surprised me, anonymous233

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